The dedication of a Swiggy delivery agent who travels an extra 12 km at 3 am to hand over food reflects a commitment to customer satisfaction and service excellence. This act not only showcases a strong work ethic but also a genuine concern for meeting customers’ needs.
Swiggy delivery agent Mohammad Azam has become a social media hero after going above and beyond to deliver food to a customer in Hyderabad. The heartwarming story was shared by user @Tamal0401 on Twitter, recounting how Azam traveled an extra 12 km at 3 am to deliver the food.
The user, unfamiliar with Hyderabad, had entered the wrong location while ordering food. Despite the mistake, Azam took the initiative and went the extra mile, quite literally, to ensure the customer received their meal. The tweet shared the customer’s late-night predicament, mentioning that all restaurants were closed, making the timely delivery even more crucial.
In a touching display of empathy, Azam, aware that the customer hadn’t eaten since morning, emphasized the importance of not keeping anyone hungry, stating, “kisiko bhuka rakhna insaniyat nahi hai (keeping anyone hungry is not humane).” The user expressed gratitude for Azam’s dedication and compassion, giving a special shout-out to him.
Since the story surfaced on social media, it has gone viral, resonating with people and highlighting the positive impact that individuals like Mohammad Azam can have in their roles as frontline workers. This narrative not only celebrates Azam’s exceptional customer service but also sheds light on the human connections that can be forged through simple acts of kindness.
