Chandigarh Smart City Ltd. (CSCL) proudly introduces BIRBAL, an innovative Chatbot designed to revolutionize citizen-centric services. Ms. Anindita Mitra, IAS, CEO of Chandigarh Smart City Ltd., officially launched this ground-breaking initiative, emphasizing the city’s dedication to enhancing resident experiences through technology.
BIRBAL, an interactive chat-based interface, consolidates major citizen services offered by the Chandigarh Administration and Municipal Corporation Chandigarh into a seamless platform. Its primary goal is to provide accurate information and guide citizens to appropriate resources. Through BIRBAL, citizens gain access to comprehensive information on various services, making it a one-stop solution for information dissemination and grievance redressal. Citizens can interact with BIRBAL using keywords, predefined questions, and voice commands. Notable features include voice assistance, live agent support, and AI-based response updates.
Chandigarh Smart City Ltd. continues its commitment to transforming citizen services, ensuring efficiency and user-friendly experiences. BIRBAL marks a significant step towards a digitally empowered Chandigarh, enhancing connectivity between the government and its residents.
